Buy With Confidence

Our 7-Day Return Policy

Every eligible vehicle purchase is fully backed. If the car isn’t right for you, we make it right.

Browse Available Cars

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7-Day Return

Eligible vehicles

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Exchange Option

Swap for any vehicle in stock

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Full Refund

Purchase price returned

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We Arrange Pickup

You don’t ship it yourself

What the 7-Day Policy Covers

Our return and exchange policy gives you seven (7) calendar days from the date of delivery to decide whether the vehicle is right for you. During this window, you may:

Return

Receive a full refund of the purchase price, less any non-refundable fees stated at purchase.

Exchange

Swap for a different vehicle from our inventory of equal or greater value.

Resolve

Contact our support team and we will work to address any concern before a return is initiated.

Eligibility Requirements

Vehicle Condition on Return

  • Returned in the same condition as delivered — no new damage
  • Not involved in any accident or damage event after delivery
  • All original keys, remotes, and accessories included
  • No excessive mileage added beyond reasonable daily use

Timeline & Purchase Notes

  • Request must be submitted within 7 calendar days of delivery
  • Notify our team before the window closes — do not wait
  • Financed vehicles require financing cancellation (we guide you)
  • “As-Is” vehicles at discounted prices may be excluded — always stated before purchase

How to Initiate a Return or Exchange

1

Contact Us

Call or email within 7 days of delivery

2

Provide Details

Share your order number and delivery date

3

We Arrange Pickup

We coordinate return transport — you don’t ship

4

Inspection

Vehicle inspected on return to confirm condition

5

Refund / Exchange

Refund issued in 5–10 business days

📞 +1 (210) 330-3646    ✉️ sales@kaleautos.com    Always Open

Frequently Asked Questions

The policy applies to most standard vehicle purchases. Vehicles explicitly listed and sold as “As-Is” at a special discounted price may not qualify. This is always disclosed clearly before purchase is completed.

If the vehicle delivered does not materially match the description and photos in the listing, contact us immediately. This is treated as a priority concern regardless of the standard 7-day window — we resolve it promptly.

Kale Autos coordinates return logistics. Any associated transportation fees are discussed during the return initiation process and depend on your location and circumstances.

Returning the vehicle requires cancellation of the financing agreement. Our team guides you through this process step by step. The process differs from a cash purchase return.

Yes. If you exchange for a vehicle at a higher price point, you pay the difference. Our team presents all available inventory options at the time of exchange.

Reasonable use from delivery is expected. Excessive mileage added after delivery may affect return eligibility. The vehicle is not intended for extended road trips during the return window.

Your confidence is not optional — it’s guaranteed.

Browse our full inventory knowing every eligible vehicle is backed by our 7-day policy.

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